The 2nd Annual OPEX Africa 2013 focuses on the new order in banking operations marking operational excellence in banking by enhancing technology and security systems and renewing the processes to serve clients better and thus ensuring valuable results through process efficiency.
The African banking sector is set to attain new levels of achievement, it is the fastest growing economic region in the world. With the help of operational excellence, banking professionals can establish stronger customer relations and provide exceptional customer service in the African region.
2nd Annual OPEX Africa 2013, to be held on 10 – 11 April 2013 in Johannesburg, will provide a platform for COO, CIOs and CEOs who will discuss the various aspects of operational excellence.
The banking sector in Africa is set to become more organized with streamlined operations, having reduced operational cost and by offering more innovative and tailor made products through conventional as well as robust and innovative electronic services & distribution channels. African banks attempt to implement effective centralization processes considering the technological challenges. These banks aim at very high level of operational excellence to keep a balance between centralization and branch autonomy.
OPEX Africa will focus in the new order in banking operations marking operational excellence in banking by enhancing technology and security systems and renewing your processes to serve clients better and thus ensuring valuable results through process efficiency.
The importance of customer engagement for an organisation will be explained and presented by Raj Singh,Chief Operating Officer
of Chase Bank. Singh, with the help of relevant case-studies will elaborate on trend of service quality and level of personalization as a lead catalyst to re-build customer loyalty by simultaneous growth of revenue and wallet share.
One of the panel discussions entitled – “Banking a Diverse Market – Banking at the Bottom of the Pyramid (Emerging Markets)” will feature panelist Chris Wood, Head: Group Innovation, Nedbank. This discussion will focus on providing products and services to customers in remote areas. The role of mobile devices in enhancing services and bridging gap between entry level and middle market segments.
Darryl Poonan, Country Operations Head at Standard Bank, will reflect on the importance of bridging the gap between technology and people by developing client focused business models to radically improve operational efficiency.
This 2 day conference will see the top brass from the banking industry who will meet and discuss the best practices and opportunities to achieve operational excellence in Africa. This is your chance to witness an event full of networking and business opportunities.
For more information kindly e-mail us at firstname.lastname@example.org
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