Africa is determined as a destination with opportunities due to the large scale potential the region has particularly in providing financial services to the mass population. Mobile financial services and other means of electronic money have always submerged in this market where banks and external agencies are tapping in the region to invest more into providing financial services to the mass population including the unbanked, under-banked and the poorest of the poor.
Africa’s main challenges in retail banking lie within delivering secured banking services, loyalty programs, embedding a customer focused banking to serve clients better across all segments including micro, mass, affluent, SMEs and being more socially responsible and ethical to the region.
5th Annual Retail Banking Africa 2013, will stage a platform for Africa retail bankers to come one step closer into redoing their retail banking strategy to serve customers better and make profitable business.
With the advancement of technology, retail banking globally demands out of the box futuristic and innovative solutions to make consumer banking more effective. To keep up with the needs of the customers, retail banks need to continually develop and implement strategies that are updated with the latest banking trends.
One of the highlight of this forum is the GURU Panel, which will focus on the need to change the region’s banking practices and strategies according to the current banking structure. New opportunities will be explored, untapped avenues for revenue generation will be exploited, by delivering more effective service and quality across retail branches and positioning your brand across a wide customer base through an effective market and customer insights strategy.
This dedicated session is entitled as “Growth Proposition – Developing Cutting Edge Retail Banking Services” and will be joined by six panellists such as Zahid Mustafa, Regional Consumer Banking Director of East and West Africa at Barclays Africa; Andrea Prazakova, Group Head of Retail & SME Banking at ABC Holdings Limited (BancABC); Sandeep Sharma, Head of Retail Banking at Fina Bank; Kashif Naeem, Executive Vice President & Group Head – Retail and Microfinance at Bank of Khartoum; Craig Smee, Head of Social Media Communication: Retail Marketing at Nedbank Limited and Keriri Muya, Director – ICT & Operations at Family Bank Ltd.
Gustav Vermaas, Head of Payments and Acquiring at Standard Bank Africa will elaborate on the best practices and learning to adapt into the technological platform to deliver E-Business across distribution channels. Vermaas’s presentation entitled as ‘ E-Business – Providing a Platform for Financial Inclusion”, will focus on the future scope of retail banking highlighting market-led, scalable, profitable and sustainable business models for E-Banking.
The CEO PANEL entitled as Pan-African Strategy: Expanding Footprints, will focus on the region’s retail banking vision to serve customers better and enhance the geographical coverage in order to operate significantly into the growth of the economy. Yolande Van Wyk, Chief Executive Officer of FNB eWallets Solutions at First National Bank will present a dedicated session entitled as,” Time for a Change: From Bricks & Mortars to Retail Banking 2013″, which is in lines of transforming your retail banking models to a futuristic innovative client-focused model to make retail banking more technologically customer focused.
This 3 day forum will witness over 20 knowledge-sharing sessions, intriguing panel discussions, relevant case-studies and networking with related industry peers will provide the correct opportunity to learn about the best industry practises and develop strategies for a brighter future in African Retail Banking sector. The third day of this forum will be dedicated to a day long post conference workshop. The two workshops will involve in theory knowledge, case studies, group exercises and interactive Discussions to implement channel diversification in order to strategies for optimizing financial inclusion to Increasing customer satisfaction in the African retail banking sector
For more informationa about this forum, request for the conference agenda via email.
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