The winning branches are First Car Rental Upington Airport, First Car Rental Bloemfontein Airport and First Car Rental OR Tambo International Airport.
The annual ACSA Awards recognise top performing airport members for outstanding customer service rendered during the year. The awards are based entirely on customer feedback, which is collected through surveys, face-to-face interviews and “mystery shopper” appraisals.
The service elements that are evaluated during the awards judging process include efficiency of staff, helpfulness and friendliness of staff, and car rental checkout processing times.
This data is then analysed by two independent organisations, the Transport Research Laboratory based in the UK and the Airports Council based in Switzerland.
Says, Melissa Storey, Executive Head of Strategy, Development and Marketing at First Car Rental “First Car Rental strives daily to improve operational and service standards, so we are delighted to receive these sought-after ACSA Feather Awards. To the Upington, OR Tambo and Bloemfontein Airport branch staff and management who have made this achievement possible, congratulations and thank you for your purple-passion and commitment to our wonderful brand.”
OTHER FIRST CAR RENTAL NEWS
First Car Rental is proud to be a sponsor to the winning Signature Motorsport Team, who saw Chris Shorter (Payen), emerged from Zwartkops as the 2016 Volkswagen Cup Champion.
Only one point separated Chris from Signature Motorsport’s Brad Liebenberg (Ferodo) with team mate, Keagan Masters (Champion) ending third, collecting the Rookie of the Year award along the way.
It was a historic moment for Signature Motorsport as never before has any team achieved a clean sweep of podium positions in the Volkswagen Cup’s 20-year history.
It was also the first time any team has won four titles, of which the last three are back-to back, all of which earned Signature Motorsport the ‘Best Team’ Award.
Says, Chris Shorter – (#33 Payen) “I was lacking two-tenths in qualifying pace but it was a reasonable result. In the first race, I passed Keagan Masters at the start but he came back at me. I passed him again under braking and we had a good, clean race but just didn’t have the pace to stay with Keagan. In race two, I made a good start and managed to drive through the carnage on lap three and slotted into third place. The team told me about Brad and Keagan and to bring the car home. I’m really happy to win the championship.”
Signature Motorsport will return to Volkswagen Cup racing with a two-car team in 2017 with Matt Shorter and a new driver sporting a new Federal Mogul brand.