Giving service level agreements perspective, an opinion article by Abubakr Hattas, Group Business Improvement Specialist - Corporate at Servest Johannesburg, 31 October 2018 - In yesteryear, a man's (person's) word was sacred and could be relied on, as it was based upon the honour of the parties for its fulfilment, rather than being in any way enforceable. The act of shaking hands and what is called, a ‘gentleman's agreement’, was a way of sealing a deal, without cumbersome paperwork or a formal contract. Today though, service level agreements are at the heart of a relationship, as they set out the (agreed) criteria for the product, or the quality of service you want to achieve. It usually deals with measurement of activities or services. In legal terms, they are worth the paper it is written on, but we all know that a perfect execution is not a realistic measure of an activity. In getting to a point where a Service Level Agreement (SLA) is more personable, negotiation of it involves a compromise between two or more parties. In the case of a client-service provider relationship, the client’s ideal list of needs should be offset against the service provider’s ability to prioritise these, in terms of what is realistically achievable. A balance needs to be effected, so that the desired levels of performance can be achieved. Despite the agreement, conversely, this ‘meeting of the minds’ often impede innovation, in the form of better solutions, to meet requirements or existing needs. Facilities management in southern Africa is largely managed by procurement, which usually determines the ultimate benefits, for the least amount of money. Whilst this is the natural order of business, you should not impose restrictions on the service provider that are so tight, that they inhibit the development of a creative and effective working partnership. Imposing punitive service level agreements often have service providers operating within the boundaries of the . . .
A hundred ways in a 100 days - Thabo Phokane, Servest’s newly appointed Group Chief Financial Officer talks about the company’s progress within South Africa’s current economy Johannesburg 31 October 2018 - In the one hundred days of holding office in his new position, Thabo Phokane has had his days cut out for him, in more ways than he imagined. It is no easy task to oversee the finances of such a big organisation that has a strong African footprint. During his time in office, he oversaw the sale of the UK business, which follows RMB Corvest’s partnership with the Servest Group. “While it is said that Servest aims to become a top investor in Africa, it made sense for us to exit the UK, as the country builds towards its autonomy, known as Brexit ”, says Phokane. During his first 100 days, Thabo strengthened relations with the shareholders, consolidated and restructured the finance teams, met with internal stakeholders, took over the Mergers and Acquisitions portfolio and navigated the waters of streamlining the overall business. Thabo, together with the senior management team, was also tasked with managing the streamlining of the entire SA operation, to position it favourably for future growth and sustainability. In so doing, collaboration within Servest’s various business divisions was enhanced and a group-wide shared services model was strengthened. Thabo says, “according to Statistics SA, South Africa has entered a recession, with the economy contracting by 0.7% quarter-on-quarter.”When this happens, companies react in different ways, for us, it meant trimming the fat off our overhead structure. This ensured that the business remains competitive, especially in this tough economic environment, where customers are in turn looking for good quality service at the best possible rates. However, all is not doom and gloom. As we are already in a recession, add to that the effects of drought in the Western Cape, together with the job shortages in the country, . . .
https://www.youtube.com/watch?v=5YaAzLYljzU Johannesburg, 23 October 2018– In the months leading up to their launch towards the end of September, NJIN Agency strategically targeted and partnered with South African brands complementary to its own thinking and philosophy. Iconic South African rock band, The Parlotones, is one of the agency’s new signings. >> view website “This year the Parlotones are celebrating two decades of doing things differently and making their own way in the South African music industry,” says NJIN Head of Agency, Brandon Faber. “We identify with that spirit and, of course – it’s damn cool to work with people that appreciate the value of production and the power of brand, while remaining in tune with the greatest asset of them all, the paying fan.” Dragonflies and Astronauts “We’ve been looking for a partner that shares our passions and desire for a little theatre in everything we do,” says Kahn Morbee, The Parlotones co-founder and lead-singer. “In NJIN Agency we found a group of people with just the right mix of skills, experience and crazy to help move our brand forward.” The Parlotones Digital Takeover (as NJIN refers to it) includes a mix of traditional, new media and creative services – stretching through to exciting future campaigns featuring Augmented and Virtual Reality. “It’s our hope and our goal to work with NJIN to create amazing experiences for our fans,” says Morbee. “It’s a great asset to have these guys help introduce new technologies and opportunities to our world.” Local is (Beautiful and Magical) NJIN Agency and The Parlotones are working on several new projects that, also, include collaboration with other iconic South African brands. “We love working with great local companies that are looking to be ‘Proudly South African’ through actions, not simply just labels or associations,” says Faber. “This partnership with The Parlotones provides us with an opportunity to do what we love and create . . .
Johannesburg , 23 October 2018 - “A successful man, is one who can lay a firm foundation with the bricks others have thrown at him” [David Brinkley]. There can be no truer a saying, than this, for a young entrepreneur or start-up company and in the case of describing the work of Servest’s Enterprise Development Program that operates through the Lesipho Trust, this could not be more apt, in creating economic opportunities for its recipients. The Lesipho Trust is a fund and non-profit organisation (NGO), that seeks to provide opportunities and economic assistance to qualifying black South African’s and their businesses. The Lesipho Trust partners with communities and black businesses to create meaningful social change in areas of society, where the Trust operates. It assists companies in advancing their business and also provides them with the opportunity to become Servest preferred suppliers, thus ensuring that they remain sustainable entities. Naledi Kgoadi who owns Bophele & Ditiro Trading, a facilities management company, says, “the Trust has assisted us a great deal, we have acquired machinery that is going to help us grow and enable us to increase our revenues, by reducing our operating costs.” Each year the Lesipho Trusts sets a target for new intakes who fit the qualifying criteria, these include; the business must be in operation for a period of 1 - 2 years the business must earn less than R50 million It must be 100% black owned or black women owned it must be a registered business This past year, Thape Media, who consists of a husband and wife team, who combined their skills in the film industry, saw the fruits of their labour come to life, through the assistance of The Lesipho Trust. They currently produce two productions for TV, ‘Gospel Unplugged’ and ‘Fix my love’, as well as producing all Servest’s multi-media requirements. Through this relationship, they also have opportunities to collaborate and partner with Servest’s . . .
Johannesburg, 18 September 2018 - Fear of the dentist is known as odontophobia, dentophobia, or more casually as dental anxiety. As dental professionals, and not mental health professionals, our focus isn’t as much on why people are afraid of the dentist, but instead on what we can do for those who are, so that they can receive compassionate and effective treatment. It is important to remember that some studies estimate up to 75% of dental patients experience mild to severe dental fear. So it’s actually more likely for a person to be uncomfortable with the idea of being in a dentist’s chair than not. At Dentsply Sirona, we are focused on empowering dental professionals to provide better, safer, faster dental care. We work with dentists to envision what‘s possible and provide innovative solutions to achieve it. Education and support help move each procedure forward, ensuring the benefits of our innovations are realised. Everything we do is about helping dental professionals deliver the best possible dental care, for the benefit of their patients and practices – today and for years to come. Imagine that you could now receive all the treatment you require in a single visit with the best results possible in modern dentistry? Dentsply Sirona ‘s CEREC makes exactly this possible. Dentsply Sirona have been driving CAD/CAM innovation for over 30 years, pioneering digital solutions that have changed dentistry for the better. CEREC enables dental professionals to provide you the patient with restorations, including inlays, on lays, crowns, bridges and veneers, in a single visit. Our solutions also enable them to take digital impressions and produce surgical guides and other apparatus needed for better, safer, and faster implants and orthodontics. Cerec stands for a quick and pleasant treatment with no impression tray, no annoying temporary prostheses and only one anaesthetic injection. A win-win situation: You receive the highest standards and get the best . . .
Johannesburg, 18 September 2018 – Dentsply Sirona the world’s largest manufacturer of professional dental solutions recently appointed Berenice Muller as the National Sales Manager -Consumables Division. Dentsply Sirona South Africa’s trusted brands have empowered dental professionals, in both practices and laboratories, to provide better, safer, and faster care in all dental disciplines for over 100 years. Dentsply Sirona started direct sales to their customers in South Africa as of 01 July 2018 and in her new position Berenice is leading the roll out of the new direct sales model to market and says “ We as the Dentsply Sirona Consumables Team are excited to expand our relationship with our customers and continue helping them deliver great dental care to patients .We are committed to working together with our customers on a personal level to provide a seamless consumer experience with significant cost benefits for their dental practices”. Berenice and her team of 15 staff – 10 Consumable Representatives and 5 Tele Sales Team members will offer customers a better solution and a one- stop-shop for all their dental consumable needs. Customers can now leverage entire practice volumes to receive as yet unseen commercial value through bespoke offers and deals on the Made-in-Bensheim/Germany CAD/CAMs, CBCTs ,TREATMENT CENTERs and the full portfolio of ENDODONTICS, RESTORATIVE AND PREVENTIVE MATERIALS from Dentsply Sirona. For more information regarding special product offers go to www.dentsplysirona.com/en-za Dentsply Sirona South Africa focuses on empowering dental professionals to provide better, safer, and more efficient dental care. We work with dental professionals to envision what could be possible, then provide innovative solutions to achieve it. Education and support helps us move each innovation forward, ensuring that the benefits are realised by everyone. Everything we do is about helping dental professionals deliver the best possible dental care, . . .
National Arbor Week is allocated for the planting of trees and to educate the general public on the importance of greening in the cycle of life. National Arbor Week in South Africa, which usually takes place in September, is the time of the year when all South Africans are called upon to plant an indigenous tree, as a practical and symbolic gesture of sustainable environmental management. At Servest, this forms part of a moral obligation by the CEO and his team. “Our landscaping department drives the culture of greening, how can we not practice what we preach’’, says Steve Wallbanks. Servest recently relocated to Waterfall Logistics Park in Midrand and plan to contribute towards growing more trees in the region. In honouring this commitment, South Africa’s national tree, a Yellowood (Podocarpus) tree was planted at the Servest Head Quarters (HQ) on Monday, 03 September 2018. Planting indigenous trees are important in our ecosystems, especially due to the benefits this has when it comes to water conservation. This is particularly important for our country, given the recent droughts; and our need to use water wisely to ensure our future generations have sufficient natural resources. Steve emphasises, “We understand this importance and take our commitment to creating a sustainable environment, very seriously.” In this regard, they grow their own indigenous trees on a farm outside Mpumalanga. These trees and other plants are then used to establish magnificent landscapes all over the country that allow ecosystems to thrive and create self-sustaining environments. According to documented research, over and above the ecological benefits, such as the reduction of air pollution, the benefits of urban trees include beautification, reduction of the urban heat island effect, reduction of storm water run-off, reduction of energy costs through increased shade over buildings, enhancement of property values, improved wildlife habitat, and mitigation of the overall urban . . .
Johannesburg, Gauteng, 26 February 2018 – As leaders in the world of facilities management, Servest rely on the use of water as a key resource to deliver their core services, these include, Cleaning, Landscaping, Catering, Office Plants and Hygiene. “It was therefore an imperative for Servest to consider the conservation of water as a vital resource that is leaning towards almost becoming a scarcity – this is certainly the case in Cape Town at the moment” says, Abubakr Hattas, Group Business Improvement Specialist. One of Servest’s main policies and strategy is to approach environmental sustainability through innovation. One example of this is their Office Plants Division, who has modified their interior plants operation. “We have changed the types of plants in the working environment, by replacing all plants that require a high water intake with harder, sustainable, water wise plants. These plants require less than one litre of water every 6-8 weeks, and if the environmental conditions are applicable, some plants only require water once every 3 months”, says Kumuran Pillay, National Sales and Marketing Director, Office Services. It could be argued that office plants are not important, however the need for plants in offices is greater now than before. It positively affects the atmospheric conditions in the work environment of businesses. Plants remove harmful, volatile compounds (VOCs), such as formaldehyde and benzene from the air by as much as 70% in a 24 hour period and plants convert this into oxygen and water too, for the plants’ own nutritional needs. Plants eliminate carbon monoxide from indoor areas, the absence of which certainly impact human attention, concentration and the overall health of people. Indoor plants also stabilise humidity by 30-60%, creating a more comfortable and healthy work environment, benefitting office workers’ general well-being in many ways, such as minimising throat dryness, preventing headaches, dry skin and fatigue, . . .
Johannesburg, Gauteng, 20 February 2018 – Just days after the new President of South Africa, Cyril Ramaphosa was sworn in, international business confidence shows growth as Servest, the international facilities management provider, announced its acquisition in the Aktrion Group. Aktrion is a specialist company in the provision of bespoke manufacturing support services. The acquisition now sees the Servest Group’s annual turnover increase to, in excess of R16.40 billion globally and adds to the diversification of the company’s business strategy. Servest’s interest in Aktrion stems from the higher value-added and specialist services that the provider offers. The acquisition enhances Servest’s global reach, building on the joint venture with Atalian and its stake in technology business Getronics. “The transaction will enable Servest to play a leading role in the global manufacturing market, enabling further development of integrated solutions in printing, automotive, food and transport sectors”, says Servest South Africa’s CEO, Steve Wallbanks. “And importantly, it will allow us to grow our employee base and develop much needed scarce skills in the engineering sector”, he adds. Servest prides itself on its transparent, innovative and partnership approach. It self-delivers value-for-money bespoke solutions to clients across all sectors, including retail, leisure, public, healthcare, education, commercial, construction, transport and logistics. Servest offers specialist services which can be bundled or integrated to suit clients’ needs. CLICK HERE to submit your press release to MyPR.co.za. More Info on Business Confidence Grows in SA here: http://www.servest.co.za . . .
Johannesburg, Gauteng, 19 February 2018 – Servest is pleased to announce that they have been awarded a significant pest control contract for Spar’s Western Cape Distribution centre in Philippi. The SPAR Group Ltd operates six distribution centres and one Build it distribution centre, supplying goods and services to over 1 000 SPAR stores across Southern Africa. “Servest is delighted to be associated with such an iconic brand”, says Kumaran Pillay, National Sales and Marketing Director, Office Services. He adds, “Servest does not apply a spray and pray approach, our trained sales consultants provide tailor made, pest management solutions to suit your needs”. This approach greatly match Spar’s own regional personality, as they offer consumers products that are unique to their local store, encouraging retailers to take full advantage of sourcing specific goods from local traders. Spar’s goal is to provide their customers with unwavering quality of the highest standards, complemented by excellent and personalised service in a warm and inviting, community environment; and their ‘Double Your Money Back Quality Guarantee’ on all SPAR Brand products, including fresh produce, make the assurance of safe pest-control solutions, that much more important. Servest has a dedicated Cape Town Regional office who will provide Spar with the necessary support. Servest currently employs over 4,500 people in the Cape Town area and this contract supports further growth in job creation of thousands of entry level, semi-skilled, supervisory and management positions across the city. CLICK HERE to submit your press release to MyPR.co.za. More Info on Servest Bags More Business Growth here: http://www.servest.co.za Twitter: https://twitter.com/FriedTomatoCo . . .