It has been proven that people who work in flexible spaces are happier, and happy employees are up to 12% more productive.* A survey conducted in 2017 indicated that over 44% of corporates were already using some type of flexible office solution and this number was expected to increase to 66% by 2020.** The job market has become highly competitive, skilled workers can afford to pick and choose where they want to work. Companies are creating flexible office spaces that are comfortable, creative, productive, and environmentally conscious in order to make themselves more appealing to potential employees. Common additions include lifestyle elements such as child care services, healthy food, spas, gyms and other exercise spaces. These spaces also allow better access to innovators, talent and to reduce real estate costs. “This is a very exciting time to be a business owner,” says Michael Baretta, managing director of [dot]GOOD, South Africa’s first and foremost cause-marketing agency and tenant at The Business Exchange in Rosebank, a flexible office space in Johannesburg. “With a staff contingent that fluctuates between 20 and 50, flexible office spaces allow us to ebb and flow as we need. For-good marketing also requires high levels of collaboration and creativity; which these spaces are perfect for,” he continues. “I think that work spaces have come to reflect our cultures, behaviours and norms as a business. The office design and structure are incredibly important features which promote certain kinds of work and behaviour. As the nature of our work is knowledge-based, innovative and collaborative, we needed a workspace that mirrors the way we conduct business,” says Baretta. “One of a company’s most important resources is its employees. The incoming workforce is incredibly concerned with feeling good about the work they do,” says David Seinker, founder of The Business Exchange. “The latest flexible workspaces are employing millennial-pleasing technologies . . .
Service excellence is no longer just a competitive edge for businesses, it is the only competitive edge, according to leading South African customer service speaker and expert, Femi Adebanji. He proposes that the days when businesses could compete solely on their products or pricing are gone, and that consistent service excellence is the only remaining powerful differentiator for businesses. Service excellence is no longer just a competitive edge for businesses, it is the only competitive edge, according to leading South African customer service speaker and expert, Femi Adebanji. He proposes that the days when businesses could compete solely on their products or price are gone and the only edge businesses now have is the ability to consistently provide distinct service. Research conducted by the Service Excellence Institute (SEI), headed by Adebanji, revealed that intentionally building a culture of service excellence that aims to exceed customer expectations is not only a strong competitive differentiator for businesses but also a powerful catalyst for business growth. Global studies have shown that by being more service focused, companies can gain up to 6% more in market share and according to a study by American Express, 58% of customers are willing to spend more on companies that provide excellent customer service. "The bottom-line", says Adebanji, is that people don’t buy products, they buy expectations and because customers are buying 'expectations', businesses have to go beyond “satisfying” customers and start looking for innovative ways to “wow their customers." Adebanji believes that merely meeting customer expectations or merely satisfying customers will not drive customer loyalty, improve customer retention or make a brand stand out from the competition. “Building the business around the customer and exceeding their expectations, are what make a brand stand out. Consequently, it is imperative that businesses don’t merely meet client . . .
Social recruitment has previously made waves on the international hiring front. There’s good news for South Africa as social recruitment has now become available to the SA business sectors. Introducing Global Refer, a local company which offers an easy way for a user to sign-up, create a job ad and then share it with their network on Facebook, Twitter or LinkedIn. “The platform offers the client a branded page with all the job specs and the remuneration you are prepared to pay to whoever helps you find the perfect candidate for the position,” said Miguel da Silva, director of Global Refer. “With the help of our built-in tracking system, you can reward the person whose referral clinches a new appointment. This incentive motivates your network, whether you’re an in-house HR professional or a private recruitment agent – to find the best possible candidate. The tool ensures that the recruiter connects with the correct talent pool. Even if your immediate network is not connected to the right candidate, their extended networks might be,” he said. This means that the talent pools become more niche and accurate. The advert will also be seen by passive candidates that are not necessarily looking. Global Refer believes in securing quality talent which is why they have priced the tool at affordable rates. “For just R1 000 a month, you can post as many adverts as you need to or, opt for a pay as you go contract at an affordable R150 per ad,” said da Silva. This is the most cost-effective recruitment in the marketplace. Using social recruitment you also recruit faster. The bigger your network the faster your find. The application offers other benefits in the sense that it affords you the following personable tools: • Internal sharing • Facebook, Twitter and LinkedIn sharing • Referral tracking • Calendar scheduling and invites • Inbox and record of all communication • Contact lists • Performance statistics • Link your careers page Anyone from large . . .
Cape Winemakers Guild Protégés bring wine creativity to life Excitement is running high amongst the second year Cape Winemakers Guild Protégés as their dreams of making their very first wines becomes a reality with their creations safely in barrel after the 2018 harvest. The Protégés who have been given the chance to express their creativity by making their own wines are Morgan Steyn of Riversdale, Gynore Fredericks of Malmesbury and Elouise Kotze of Brackenfell. Crafting their own wines is an essential part of the second year of the Cape Winemakers Guild Protégé Programme and has been made possible by the continued sponsorship of French oak barrels by the Paarl based Cape Cooperage Group for the past 8 years. Over and above the generous barrel donation, the Cape Cooperage Group assists the Protégés by guiding them through their choice of barrel and helping them achieve the particular style of wine they envision. Other annual sponsors supporting the initiative are Consol Glass and Amorim Cork who donate the bottles and the corks for the Protégé wines. “These Protégés are the future ambassadors of our wine industry. To experience their willingness to learn from our expertise in making the right choices of Quintessence and Tremeaux French oak barrels for their quality wines, makes us very proud to be a sponsor. This programme is part of the future of South African wine, and these Protégés will carry on the traditions of the wine industry as it has been passed on to them,” says André Kotze, Managing Director of Cape Cooperage Group. Besides producing their own wines, the Protégés learn how to prepare budgets, production plans and marketing proposals. This gives them valuable experience and insight into the entire winemaking journey, from the vineyard to the end product in the bottle. With the guidance of Morné Vrey at Delaire Graff, Morgan Steyn is making a Sauvignon Blanc and Semillon blend. He wants his wine to show others the beauty of a . . .
The importance of independent trustees in a family business trust A family business trust is one where the trustees are beneficiaries of the trust and the beneficiaries are related to each other. It has become common practice to use inter vivos family trusts as asset protection, particularly in the context of estate planning, in order to secure the financial interests and protect the property of a group of family members. In this context, trusts are designed to protect and safeguard the interests of beneficiaries, for example when they are unable to look after themselves or manage their inheritance effectively. However, problems can arise as a result of the fact that the trustees of a family business trust are related to one another and are all beneficiaries of the trust. Katherine Timoney, Candidate Attorney at Gillan & Veldhuizen, says, “It can be difficult for trustees to separate the enjoyment of the benefits of the trust from the oversight role they have in controlling and looking after its assets.” In such circumstances it often appears that there is no real separation between ownership and enjoyment of the trust’s assets. The same is true for inter vivos business trusts created to conduct operations for gain, such as those holding and leasing immovable properties for rental and capital return. Timoney adds that the Trust Property Control Act 57 pf 1988 requires in section 9 that all trustees must “act with the care, diligence and skill which can reasonably be expected of a person who manages the affairs of another”. It is in this context that the role of the independent trustee is crucial. Following the case of Land and Agricultural Development Bank of SA v Parker and Others  4 All SA 261 (SCA), the Chief Master issued a Directive in 2017. This Directive provided that the Master must consider appointing an independent trustee when a trust is initially registered and it appears from the trust deed that it is a “family business . . .
JOHANNESBURG (17 April 2018) A new report, Purpose Beyond Profit, reveals that executives believe they need better information to deliver future business success. To create sustainable value for all stakeholders, executives globally report an interest in taking a longer-term strategic perspective and having more insight into drivers of future performance. Purpose Beyond Profit is a collaborative project between the Association of International Certified Professional Accountants (the Association) – the unified voice of the Chartered Institute of Management Accountants (CIMA) and the American Institute of CPAs (AICPA), Black Sun Plc, and the International Integrated Reporting Council (IIRC). The project is based on a global survey of business leaders, analyzing how value creation information is used and understood. The study was conducted with over 400 finance professionals, a cohort including 41 CEO/Presidents, 177 CFOs and other executives from over 50 countries. Key findings of the research include: - 96% of executives agree that bringing financial and non-financial information together provides a more forward-looking, longer- term view of performance. - 93% agree that effectively explaining value creation is important. - 89% believe they need to shift focus to wider value creation. - 79% agree that a longer-term perspective would improve value creation. - 38% reported that their businesses are working on capturing new types of information and creating new tools to better understand performance. - Despite the above, only 24% believe their companies are doing a very good job reporting performance metrics beyond the financials. The report findings highlight that customer satisfaction, value created for society and co-creation of value through external relationships are becoming central to future success. These insights explain why the adoption of integrated thinking and reporting continues to grow internationally. Badi Promesse FCMA, CGMA, MBA – . . .
Eastern Cape, 07 May 2018: Positive socio-economic effects anticipated from the South African National Roads Agency SOC Ltd’s (SANRAL) N2 Wild Coast Road (N2WCR) are beginning to materialise. This is especially the case for black-owned construction company, Masakhane Project Managers (Masakhane), who have recently been appointed as one of the suppliers for a major project in the second phase of the greenfields portion of the N2WCR project. After effectively winning a tough competition between four potential sources, Masakhane has been appointed as the supplier of aggregate for the Mtentu Bridge construction, a contract estimated at R54 million. They will be responsible for mining and processing rock from their dolorite quarry at Dudumeni Village in Ward 8 of Mbizana Local Municipality under Ntlenzi A/A, which is between Bizana and Flagstaff. All the aggregate for the Mtentu bridge piers and deck will be sourced from this single quarry to ensure a consistent quality and appearance of the concrete. Situated in a remote location across a deep gorge of Mtentu river which is a boundary between the rural Municipalities of Mbizana and Inqguza Hill, the Mtentu Bridge forms an essential component of the greenfields section of the N2WC route that is set to provide road users with an 85 km shorter route and will deliver travel time savings of up to three hours compared to the current N2 route. Once completed the 1,1km long and 223m high Mtentu Bridge will be the highest bridge in Africa and the Southern Hemisphere. Masakhane has been subcontracted by main contractors of the bridge, Aveng Strabag Joint Venture (JV), comprised of partners Aveng Grinaker-LTA, a major South African-based construction company and Strabag, a leading construction company in Europe with extensive experience in major balanced cantilever methodology bridge construction. Managing Director and Founder of Masakhane, Mr Ayanda Notshweleka, was born and raised in Flagstaff. His experience in . . .
(Mthatha) – SOUTH African property developer and entrepreneur Sisa Ngebulana has been recognised for his contribution to society and the national business landscape with an honorary doctoral degree in commerce, which was bestowed on him by Walter Sisulu University (WSU) at a graduation ceremony in his hometown of Mthatha (May 2). He is the only figure to be honoured in this way by WSU during its 2018 graduation season this May. Ngebulana, the founder and executive chairman of Billion Group – the first major black-owned property company in South Africa, also founded Rebosis Property Fund which, in 2011, became the first black-controlled property fund to list on the Johannesburg Stock Exchange. He has returned to Rebosis as caretaker CEO following the recent resignation of Andile Mazwai, and will also continue in his strategic role as deputy executive chairman. Ngebulana said the award resonated deeply on a personal level because of his strong family connection with Mthatha – the town where he spent his formative years. “I grew up with my grandparents in Corhana [a village outside Mthatha] and graduated from the University of Fort Hare – which makes this recognition very special and meaningful,” he told graduates at the ceremony. “Growing up, I spent a lot of time in my grandparents’ business. They owned a general dealer store where I had my first taste of business. They also had a brick field business. This is where I developed a passion for real estate.” Challenges in life – and in business – should be met as opportunities to learn and grow, he said. “Use challenges as opportunities to innovate or create solutions that didn’t exist before. Being exposed to challenging circumstances teaches you new skills.” Following the ceremony, Ngebulana thanked the university and people who had helped and mentored him in his formative years. “Receiving this doctorate from Walter Sisulu University is a huge honour. I was able to become what I am today . . .
We are excited to announce the launch of our very own website design company in South Africa. Our goal is not only to get each and every business in South Africa on the internet, but also to provide affordable pricing and packages for our clients. Our mission is to get local South African a presence on the web and we want to help them grow their businesses using the internet. We want to help business owners, retail store owners, medical professionals, hotels, lawyers, accountants, etc to build a reputation in their niche. Website design in South Africa can be quite pricey, bearing this in mind, we launched Websites 4 SA to make website design and hosting in South Africa more affordable. We also offer e-commerce website design in South Africa. This option is for retail store owners or people who want to expand their business to a national level but have no clue on how to go about doing this. We can help you design a top e-commerce website and make all the necessary arrangements for payment providers, courier inquiries, and product uploads. We do it ALL for you. SEO companies in South Africa also come at quite a hefty price, and unlike website design, SEO services are ongoing. A website needs SEO and digital marketing, especially if you have many competitors or if you’re competing against major brands. This is why we decided to launch an SEO company in South Africa. We put together competitive packages with reasonable SEO pricing, with ongoing support and comprehensive monthly reports. We also want to provide our clients with professional and trendy looking logo design in South Africa. We will design a stylish looking logo at reasonable rates. We believe that the first impression is the last impression. Our logo design and graphic design is of the highest quality. Our promise to you is to deliver the best of online services. We offer full support throughout the process and we will guide you every step of the way through your new venture into the online . . .
[24 April 2018, uMhlanga, Durban] uMhlanga’s most significant new commercial and retail development is just seven months away from opening. Construction on the R1billion Park Square commenced in October 2016 and is due to open in November this year, according to Ken Reynolds, Director of Nedport Developments, the developers. Adjacent to the uMhlanga Ridge Town Centre’s popular Chris Saunders Park and featuring 40 000 square metres of premium commercial and retail offerings, Park Square will be the first combined commercial and lifestyle development of its kind to come on stream on the Ridge in recent times. It’s also set to offer investors a sound investment opportunity. Availability of premium commercial space in the Precinct is dwindling. Malcolm St. Clair, General Manager of the Ridge Management Associations says, “the developable topography in this Precinct is fully sold out with only two remaining oval sites left in the uMhlanga Ridge Town Centre. This is testament to the demand for premium mixed-used commercial space and the value proposition created by Tongaat Hulett Developments and maintained by Ridge Management. Investing in Park Square is therefore certain to translate into an attractive capital investment since the development offers a combined lifestyle and business experience in this already thriving economic hub.” In this vein, investors looking for a solid commercial investment opportunity can look no further than Park Square. According to the JLL Market Study published in the last quarter of 2017, even though growth has stabilised, commercial property continues to outperform other asset classes. The imminent completion of the nearby N2 bridge will improve traffic congestion and provide a new conduit for the Go! Durban Integrated Rapid Public Transport Network. These links will further reinforce uMhlanga’s strength as a world-class commercial hub and Park Square’s viability as an accessible and convenient lifestyle, commercial and retail . . .