This review serves to express my dissatisfaction with the poor and pathetic service received from the HPCSA. A few months after paying our annual HPCSA registration fee in 2015, a colleague and I both received a notification from HPCSA stating that no payment was received. Unfortunately, we made cash deposits at ABSA bank in Goodwood, Cape Town, and when receiving the notification from HPCSA months later, the deposit slips were misplaced. We had to repay. I cannot comprehend how payments cannot be retrieved by the HPCSA as unique MP (medical practitioner) numbers are used as references.
Furthermore, in 2015 I was also audited for CPD points for the period 1 February 2013 to 31 January 2015. Closing date for submission of portfolios was on or before 31 March 2015. I requested an extension of two weeks in order to obtain academic records and certificates from training providers with who I have completes courses/CPD activities. I completed the relevant documentation, and with all the CPD certificates submitted my portfolio in April 2015. Last week, towards the end of December 2016 (almost 2 years later!) I receive a letter from HPCSA stating that I am non-compliant as no documentation was submitted. I especially obtained academic records from Stellenbosch University confirming completion of a post-graduate ethics module. I now need to search for all these certificates and other relevant documents again as I have relocated a few times since the original submission of my portfolio. .
I feel the HPCSA as a council is really not doing much for me as a members. I feel that the admin is absolutely pathetic and unacceptable. My advice to healthcare providers is: Please keep proof of payments – I personally think it is a tactic to get more money out of members (what is the point in providing a reference number if it cannot be used to retrieve payments?)..