Industry leaders to address key issues affecting CRM in the African telecom industry today. With years of experience in organizing high value Telecom conferences, Fleming Gulf announced the 5th edition of its highly impactful - Win Your Customer - Telecoms in Africa: Customer Retention and Loyalty Conference, scheduled on 25 - 26 July, 2013 in Johannesburg. The conference will host senior executives from leading telecom operators across Africa to discuss strategies and best practices for better customer relationship management (CRM), improved customer experience, customer life-cycle management and optimization.The conference will not only discuss loyalty strategies telecom operators are implementing in a competitive market but will also cover a range of topics that the most contemporary and relevant for the African continent today. Mr. Edwin Paul, producer and conference organizer says ''The increased trends in churn which leads to reduced profitability is more than concerning for telecom providers. This conference would bring together think tanks from the telecom sector across the globe to share there expertize, experience and strategies that have worked for there organizations, irrespective of the fact that the same techniques may or may not be acceptable/deployable across providers due to varied demographics. However these tried and tested strategies and experiences could be fine tuned to suit the demographics to where the provider comes from'' With industry veterans from Orange Group, Safaricom, Etisalat, Mobinil, NetOne Cellular Private Limited, African Broadband Forum, MTN, Telkom SA SOC Limited, Vodacom, Uganda Telecom, Cable & Wireless (Seychelles) Ltd and Airtel orating at the summit, over 70 telecom professionals will gain insights to changing trends in customer behaviour, loyalty dynamics and retention methodologies that will help providers sustain their growth in in saturated environment. Media Contact Sobia Jameel Marketing – Telecom . . .
Future participants in the SPAR Women’s Challenge can start their training early following the introduction of the SPAR Little Ladies’ Race in Port Elizabeth on May 1. The 2km fun run, which takes place from Pollok Beach in the Summerstrand area, will be open to all girls aged eight years and younger. Participants may be accompanied by an adult woman but no boys or men will be allowed. “This road running festival is strictly for ladies of all shapes and sizes,” said SPAR Eastern Cape marketing manager Abri Swart. “It’s a fun and healthy way to say thank you to our loyal shoppers and give back to our community.” According to Swart, the SPAR Little Ladies’ Race was the ideal way to broaden the participation base of the event and introduce future customers to the family oriented retail brand. “It’s a very special addition to the Women’s Challenge, which celebrates its 20th anniversary this year.” He said the fun run would take place on the first day of late registration for the 5km and 10km senior events. “This means that moms, aunts and grans can register, collect their t-shirts and support their little ladies all on the same day. “The girls may run unaccompanied as there will be female marshals along the course to ensure everyone’s safety.” The Little Ladies’ Race follows a circular route from the registration tent on the grassed area, past the old Something Good roadhouse and along the seaside pedestrian walkway before returning along the landside footpath. Swart said all participants, but not their adult companions, would receive special finishers’ medals and be in line for lucky draw prizes. He said organisers anticipated between 500 and 1 000 participants in the inaugural race. Entrants may register at the following sports shops: Brian Bands, The Footballer, Sportsman’s Warehouse and Action Sports. They can also register from 8.30am on the morning of the race. According to Athletics South Africa rules, only girls nine years . . .
Tasol-GT rider David Maree held his nerve in a three-man sprint to win the Emperors Palace Classic, presented by ASG, in Johannesburg on Sunday to keep his team’s hopes for survival alive. Maree, whose squad’s title sponsorship expires at the end of the month, crossed the line first in 2:13:26, just a split-second clear of Bonitas’s Chris Jennings, with Westvaal-BMC’s Shaun-Nick Bester a further second back. According to Maree, the win was a much-needed one, especially ahead of their potential swansong at the Mzansi Tour, which starts on Wednesday. “We really needed this one for the team’s confidence and to show everyone that we’re not giving up. We’ll keep fighting and keep believing in our dream.” The Bryanston resident, who also podiumed in the Fast One in January, said the racing started at a furious pace on the fairly flat 104km course. “No one was giving anyone room to manoeuvre and the bunch didn’t let any moves slip away. It was definitely one of the harder ones this season.” A group of eight riders – with top teams Bonitas, Westvaal-BMC and Tasol-GT all represented – broke away from the peloton about 30km into the race. “We actually thought we would stay away but the MTN-Qhubeka feeder team chased us down and closed the gap with 40km to go.” They then rode together until the closing 10km, when the final selection of five riders went clear. Jennings launched the first of two attacks with two kilometres remaining, which saw the leaders shed an MTN-Qhubeka and ASG rider, leaving the eventual podium finishers to battle it out for position. “Chris attacked again with about a kilometre to go, so I let Shaun-Nick close the gap for me and then I had a huge sprint to the finish.” Describing himself as “an opportunistic sprinter”, the 23-year-old said the final uphill drag to the line had played right into his hands. “Because I am one of the lighter riders, an uphill sprint like that is really suited to my ability.” The women’s . . .
One of the biggest challenges facing the Eastern Cape is its extremely high unemployment rate. It currently stands at just less than 30%. For youths between the age of 15 and 19 the percentage is much higher – a staggering 50%. The local government is working with businesses across the province to try work out ways to bring those percentages down. JobsEasternCape.com a local job portal for the Eastern Cape aims to help business owners and recruiters to get access to the unemployed skilled and unskilled workers through its website and social media platforms. The portal offers a free service to employers who can then go ahead and post their vacancies free of charge and have the applicants send their CV’s directly to their email inbox. All jobs posted to the website are then shared onto the sites social media outlets. Job seekers also have the opportunity to create a profile and submit a CV both electronically and as an attachment. This increases the job seekers chances of being employed as some recruiters prefer to browse through CV’s online rather than bring to the attention of the public the fact that their client is hiring. Registered users have a great opportunity to register for job alerts so that they are notified immediately when a job is posted matching their CV. The new website will focus its content on education, skills and career advice. Although in its infancy any providers who wish to share content can do so by emailing the editor for guidelines or by contacting the editor through its Facebook Fan Page. JobsEasternCape.com will help educate the youth on advice for job seekers and collect information from recruiters on what seekers could be doing to improve their chances of being employed. Often job seekers find that they apply in vain for work and never hear anything back on the progress of their applications. Through the introduction of the portal we wish to address these issues along with any others raised by frustrated users. A problem . . .
Make the most of the perfect autumn weather and hit the open road to the breathtaking Tradauw Valley, where the country’s top blues artists will congregate for the Unplugged62 “The finest Blues” concert on Saturday, 27 April on the famous R62. The star-studded line-up set to perform at the family-owned Tradauw-Joubert Vineyards includes top artists such as Gerald Clark, Rick Stander, Natasha Meister, Schalk Joubert, Simon Orange, Simon van den Linden, Schalk van der Merwe and Tim Rankin. The concert and al fresco lunch package has already sold out, but limited concert tickets are still available at R180 per person for the concert starting at 18h00. Concert guests can fill up their picnic baskets at the deli, which offers a wide selection of cheese, meats, breads and other delicious delicacies. Bring your own utensils, glasses, cushion and blanket and spread out on the sweeping lawns. "Come and taste the Klein Karoo...!" End your evening on a perfect note with a bottle of Joubert-Tradauw wine or try the new Unplugged62 wine pouches. Wine lovers who like to travel and enjoy the outdoors will love the new easy-to-carry Unplugged62 wine in a pouch, which offers the ideal get-up-and-go wine solution. Perfect for any event, to be enjoyed anywhere, any time. The range offers a Sauvignon Blanc and Merlot in a convenient 1.5 litre pouch, which is light to carry and has a 80% lower carbon footprint than two glass bottles. In addition, the special foil packaging will keep the wine fresh for up to a month after being opened. The Unplugged62 is the first product range launched by The Unplugged62 Wine Co - a collaborative effort between Joubert-Tradauw boutique cellar situated on the popular Route 62 (www.joubert-tradauw.com) and the well-established Boland Cellar. Concert goers are welcome to camp overnight, but there are limited facilities like mobile toilets and big fires close to the venue. For a more comfortable overnight stay, opt for a nearby bed and . . .
“It is very difficult to think of any learning that is not E-enabled.” Are mobile devices revolutionary or disruptive in a classroom setting? Should IT and social media be used to develop professional learning networks? And can twitter, Facebook and MixIT enhance teaching and learning in the classroom? These are some of the compelling questions that will be discussed during the Education Technology Indaba at the annual African Education Week from 19-22 June at the Sandton Convention Centre. The African Education Week Convention and Learning Expo is the meeting and trading platform for everyone who is passionate about improving the standard of education in Africa. Now in its 7th year, it remains the continent’s leading educational resources and training event, attracting more education professionals than any other event. “E” will be big! “’E' will be big this year in South African education!” says well-known educational technology expert and head of e-Learning at Mustek, Kobus van Wyk. “Although e-Learning is already happening in isolated schools, it still has to get going at a much broader level. e-Learning can make a huge contribution towards alleviating the bad state of education in South Africa.” He continues: “the National Department of Basic Education (DBE) is putting large emphasis on the use of technology in education, or e-education as they call it. In its document, “Action Plan to 2014”, chapter 7 is entitled “The importance of e-education,” with some ambitious goals set for 2013 and 2014. This adds impetus to the implementation of e-learning initiatives in the different provinces.” From tablets to phablets According to Kobus van Wyk, who is a regular speaker at African Education Week, it became very apparent during 2012 “that the use of tablets and mobile devices will play an increasingly important role in education in the future.” He encourages teachers to embrace technology: “Educators, get your hands on a device – today! Experience it . . .
Badly managed workplace stress costs the South African economy billions of Rands each year. It debilitates management and employees alike. Dr Anthony Costandius, Counselling Psychologist, points out that nurturing the emotional strength of people within the company, i.e. utilising effective psychological principles, also found in well-functioning families - can help management and staff to endure and thrive. This gives the company the best chance to survive current and future economic challenges. Stress in the workplace, a universally documented phenomenon, is exacerbated by the current extended global financial crisis. Survivors of cut-backs, retrenchments and corporate restructuring now need to do more with less, whilst still being required to meet the same targets as before. Office and home have become inextricably intertwined, providing little opportunity to recharge. People at risk means that the company is at risk. The impact on the emotional and physical wellbeing of staff is clear. Increased absenteeism caused by chronic headaches, gastric problems, depression, anxiety, strokes and heart attacks, low morale and reduced job satisfaction have become the order of the day. For companies who now have to survive with a reduced and over-taxed workforce, this is very worrying. The above situation can only change if more effective strategies are found to manage and nurture emotional strength in the workplace. Dr Costandius states: "We need to identify people at risk, offer helpful and appropriate interventions and create an environment where people feel safe to say 'I need help!' without the fear of being victimised or given a poor performance review." There is a solution. Dr Costandius believes that, by utilising stress reduction and coping strategies found in well-functioning families, management efficacy and the employer environment can be improved significantly. He adds that, while many of today’s managers have the functional and technical skills to . . .
The commenting period for the Proposed Listed Atmospheric Emission Activities Amendments (Amendments), published by the Department of Environmental Affairs in November last year, ended on 11 April 2013 and will now be followed by public hearings starting on or around 16 April 2013. “The Amendments contain a list of activities that result in atmospheric emission and which have or may have a significant detrimental effect on the environment; including health, social conditions, economic conditions, ecological conditions or cultural heritage,” explains Sandra Gore, Director in the Environmental practice at Cliffe Dekker Hofmeyr. “The Proposed Atmospheric Emissions Activities Amendments have already attracted substantial criticism. This includes that, despite South Africa's ambient air quality falling short of World Health Organisation benchmarks, the proposed amendments relax certain air quality standards, which will create health risks. This appears to be in contrast to government's commitment to addressing air pollution,” Gore explains. “Industries, however, argue that emission standards are too stringent and South Africa should not be measured against industrialised countries' standards, where industries can afford to implement expensive air pollution abatement technology (often equating to millions of Rands). “The problem is exacerbated by South African industries remaining highly reliant on relatively old facilities, with short remaining lifespans. It is often unfeasible to upgrade facilities to comply with the air emission regulatory framework, which has rapidly evolved over the last decade,” she says. Gore explains that industry in South Africa is a significant employment source for poor and unskilled labourers. Faced with too stringent air emissions limits and costly abatement technology required in air emission licences, companies could be forced to close down or reduce employee numbers, diminishing socio-economic benefits arising from their . . .
Cabernet Franc specialist Bruwer Raats has once again proven his supremacy with this varietal with two of his latest releases featuring on the Top 100 SA Wines list, which was released today. The 2011 Raats Dolomite Cabernet Franc and the 2011 Red Jasper were both selected during the 2013 Top 100 SA Wines Challenge. Raats was delighted with the performance of his two new releases, which were the first after thirteen years. “The maiden releases of these two wines scored incredibly well in Platter and it really encouraging to see the follow-up vintages continuing their great performance by being recognised amongst the top 100 wines of South Africa. The introduction of these wines forms part of my crusade to make Cabernet Franc more popular. I crafted the Dolomite to make Cabernet Franc more available and accessible to local wine consumers. On the other hand, The Red Jasper is a Bordeaux blend, which is better known amongst wine lovers, but as it is a Cabernet Franc driven blend, it might convince wine drinkers to try more Cabernet Franc as well,” mentions Raats. The judges commented favourably on the Dolomite’s “lovely, classical elegant style” and described it as “welcoming, well balanced and feminine.” In terms of the Red Jasper, named after Raats’ late father, the “ripe, sweet date fruits with some cassis perfume, very appealing tannins and fine acid backbone” ticked all the right boxes with the judges. URL: http://www.raats.cp.za Twitter: Facebook: YouTube: Author: Ronelda Visser from Peridot Communications. Originally distributed by MyPR.co.za. No of Images Uploaded: Three To gain access to Three image/s please Like, Tweet or +1 this article: [l2g] Images: Cabernet Franc specialist Bruwer Raats of Raats Family Wines Photographer: Raats Family Wines Raats Dolomite Cabernet Franc Photographer: Raats Family Wines Raats Red Jasper Photographer: Raats Family Wines [/l2g] . . .
Africa is determined as a destination with opportunities due to the large scale potential the region has particularly in providing financial services to the mass population. Mobile financial services and other means of electronic money have always submerged in this market where banks and external agencies are tapping in the region to invest more into providing financial services to the mass population including the unbanked, under-banked and the poorest of the poor. Africa’s main challenges in retail banking lie within delivering secured banking services, loyalty programs, embedding a customer focused banking to serve clients better across all segments including micro, mass, affluent, SMEs and being more socially responsible and ethical to the region. 5th Annual Retail Banking Africa 2013, will stage a platform for Africa retail bankers to come one step closer into redoing their retail banking strategy to serve customers better and make profitable business. With the advancement of technology, retail banking globally demands out of the box futuristic and innovative solutions to make consumer banking more effective. To keep up with the needs of the customers, retail banks need to continually develop and implement strategies that are updated with the latest banking trends. One of the highlight of this forum is the GURU Panel, which will focus on the need to change the region's banking practices and strategies according to the current banking structure. New opportunities will be explored, untapped avenues for revenue generation will be exploited, by delivering more effective service and quality across retail branches and positioning your brand across a wide customer base through an effective market and customer insights strategy. This dedicated session is entitled as "Growth Proposition – Developing Cutting Edge Retail Banking Services" and will be joined by six panellists such as Zahid Mustafa, Regional Consumer Banking Director of East and West Africa . . .