Talksure, a leading South African BPO and financial services provider, was recently named the Best Large Sized Contact Center at the 2019 EMEA Contact Center World Awards, held in Vienna, Austria. This award, regarded as the most prestigious international call centre accolade – the “Olympic Games” of the contact centre industry – recognises Talksure’s commitment to industry practice excellence and innovation.
Contenders included many large contact centres from the EMEA region, including Turkey, Saudi Arabia, United Kingdom and Mozambique.
“It is an honour and privilege to be recognised for such a prestigious award. Yet again we are extremely proud to represent South Africa on an international platform. We will uphold this honour by continuing to invest in our people and technologies, ensuring that we continue our drive for delivering unparalleled excellence within the industry,” said Jacques de Beer, Managing Director of Talksure.
Talksure’s practice was vetted by the CCW judges in order to qualify for participation in the 2019 EMEA Conference. A detailed presentation on the contact centre’s best practices and innovations was showcased by Jacques to industry peers. The final judging process was carried out by the Regional Referees Committee and winners were announced at the Awards Gala evening.
Established in the UK in 1999, ContactCenterWorld.com is the World’s largest Contact Centre Association with over 200,000 members in 200 countries and guides professional standards and practice for its member companies through training, education, best practice conferences and engagement measurement tools for customers and staff.
ContactCenterWorld.com will be hosting their international award finals in December in Barcelona. This event will see at least 25 nations worldwide participate for global honours. Talksure looks forward to the honour of representing South Africa at this event.