{"id":4770,"date":"2026-01-21T16:26:03","date_gmt":"2026-01-21T14:26:03","guid":{"rendered":"https:\/\/mypr.co.za\/?p=175913"},"modified":"2026-01-21T16:26:03","modified_gmt":"2026-01-21T14:26:03","slug":"new-research-underlines-importance-of-accredited-bpo-providers","status":"publish","type":"post","link":"https:\/\/mypr.co.za\/mail\/new-research-underlines-importance-of-accredited-bpo-providers\/","title":{"rendered":"New Research Underlines Importance of Accredited BPO Providers"},"content":{"rendered":"
<\/div>\n

Following the release of new research, a leading industry expert has called on BPO providers to be more transparent to help potential customers understand the complexity of the sector.<\/p>\n

David Neale, founder of accreditation specialist GBPO Solutions, raised concerns after latest industry research showed that 75% of those looking for an outsourcing partner are failing to buy into BPO sales teams.<\/p>\n

The findings, released by industry analysts Ryan Strategic Advisory, also highlight that 94% of companies are more likely to choose an accredited BPO provider. And 84% are keen to use industry specialists to help them navigate the complexity of a partnership choice if they knew commission wasn\u2019t being received from the BPO.<\/p>\n

David Neale from GBPO Solutions said: \u201cThis latest research undertaken across five key markets, including the UK, USA, Canada, Germany and Australia shows some staggering results, and that across several areas, the BPO industry needs to think differently when it comes to client attraction.<\/p>\n

\u201cIt\u2019s a shock to the market that two thirds of businesses simply aren\u2019t trusting target-driven BPO sales teams or commission focused brokers and that\u2019s a big red flag however you look at it. It\u2019s clear that over-zealous practices are creating mistrust which is hampering the industry\u2019s reputation.<\/p>\n

\u201cWhat businesses are saying is loud and clear \u2013 they crave authentic BPO partnerships with companies who are accredited and they can therefore trust the BPO\u2019s credentials across important areas including policies, processes, people and technology. It\u2019s a big decision for businesses to outsource so it\u2019s vital that they have full confidence in their partner.<\/p>\n

\u201cThe research clearly shows that trust and transparency are far more important than experience and price. The sector must not forget that clients are risking their brand, reputation, performance and customers \u2013 price is secondary to their most valuable assets.<\/p>\n

\u201cOverall, this latest research should be the moment that many BPOs hit the reset button. It\u2019s a wake up call and the market clearly wants to partner differently with BPOs, and ones who are independently assessed.<\/p>\n

\u201cThe great news is that as the demand for accredited BPOs grows, increasingly BPOs are waking up to the industry change and becoming accredited with a healthy variety of choices for clients in different countries and capabilities. South African is leading the way boasting the largest number of Accredited members last year.\u201d<\/p>\n

Readers and organisations looking for further information, can email David Neale through davidneale@gbposolutions.com, or through WhatsApp on +447807032410<\/p>\n

CLICK HERE to submit your press release to MyPR.co.za<\/a>.<\/p>\n

Author<\/strong>: David Neale from GBPO Solutions on behalf of GBPO Solutions<\/strong>.<\/strong><\/strong><\/p>\n

Pages: Page <\/span>1<\/span> Page <\/span>2<\/a><\/div>\n

CLICK HERE to Read the Original Press Release on MyPR<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Following the release of new research, a leading industry expert has called on BPO providers to be more transparent to help potential customers understand the complexity of the sector. David Neale, founder of accreditation specialist GBPO Solutions, raised concerns after latest industry research showed that 75% of those looking for an outsourcing partner are failing …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","autoblue_enabled":true,"autoblue_custom_message":"","autoblue_shares":[{"did":"did:plc:revymtt5qssww7e7avbruzic","date":"2026-01-21T14:36:55+00:00","uri":"at:\/\/did:plc:revymtt5qssww7e7avbruzic\/app.bsky.feed.post\/3mcwvhkypfv2x","response":"{\"uri\":\"at:\/\/did:plc:revymtt5qssww7e7avbruzic\/app.bsky.feed.post\/3mcwvhkypfv2x\",\"cid\":\"bafyreieat2r5joscgtohli7g4vrvat3enfwrbkzvjuw7yb25g2hjoslt6q\",\"commit\":{\"cid\":\"bafyreiea4pihfmorg3jjvnxz6hfsma64pa3octhjs7tiu2ltsotpwyngly\",\"rev\":\"3mcwvhkz4452x\"},\"validationStatus\":\"valid\"}"}],"autoblue_post_url":"","autoblue_publish_document":false,"republication-tracker-tool-hide-widget":false,"footnotes":""},"categories":[3],"tags":[29],"class_list":["type-post","category-news","tag-mypr-africa","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mypr.co.za\/mail\/wp-json\/wp\/v2\/posts\/4770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mypr.co.za\/mail\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mypr.co.za\/mail\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mypr.co.za\/mail\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mypr.co.za\/mail\/wp-json\/wp\/v2\/comments?post=4770"}],"version-history":[{"count":0,"href":"https:\/\/mypr.co.za\/mail\/wp-json\/wp\/v2\/posts\/4770\/revisions"}],"wp:attachment":[{"href":"https:\/\/mypr.co.za\/mail\/wp-json\/wp\/v2\/media?parent=4770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mypr.co.za\/mail\/wp-json\/wp\/v2\/categories?post=4770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mypr.co.za\/mail\/wp-json\/wp\/v2\/tags?post=4770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}