Johannesburg, South Africa --February 2018 4% of employees agree blocking out noise increases their productivity.(1) Today, work happens everywhere — in busy open-plan offices and contact centers, at home, even coffee shops. This flexibility is great for business and people, but with it comes a new challenge: noise. Distraction caused by noise reduces productivity and well-being and, in contact centers, detracts from a positive customer experience. Studies show that it takes 23 minutes to recover from distraction(3) and over 58% of employees are distracted multiple times each day.(2) That represents a significant impact on your customers’ businesses you can easily help avert through proven noise reduction strategies and products. Managing Noise: In the Contact Center In the contact center, noise remains the biggest complaint among employees(4) and can negatively impact customer satisfaction.(3) But managing noise effectively can raise productivity,2 improve customer experiences(5) and impact the bottom line.(1) Plantronics creates technologies that manage noise to help contact centers be more effective and businesses be more successful. Let’s look at some common situations: Customer Service Representative (CSR) - Needs to handle urgent requests from customers quickly and efficiently. Key challenge: Hearing and being heard by customers. Help Desk Support - Manages intense, often lengthy, customer calls. Key challenge: Wearing headset all day (comfort, battery issues). Supervisor - Supports CSRs with call assistance and training. Key challenge: Background noise and audio quality on escalated calls. High-Level Support - Guides and supports CSRs on most challenging calls. Key challenge: Mobility within office to help with urgent situations. How do you handle these challenges within your business? Contact Center Solutions Plantronics engineers solutions that help people manage the noise around them so they can be more effective — no matter where . . .
Excitement as Global Startup Grind Chapter is established in Port Elizabeth Startup and entrepreneurial businesses are characterised by high energy, high hopes and high expectations. Port Elizabeth offers many advantages to these businesses - central location, institutional and private support, easy and quick accessibility within the city, a can-do mindset and friendly people willing to freely share insider knowledge and advice. Start up businesses in Port Elizabeth have access to many different flavours of entrepreneurial support to assist them to go from Startup to global player. What is lacking however is a forum in which these entrepreneurs can gather to share their experiences, network and learn from each other. Filling that gap is Startup Grind Port Elizabeth which is a chapter of the global start-up community, Startup Grind. Represented on over 115 countries and in over 300 cities, Startup Grind has hosted more than a million entrepreneurs at regular Fireside Chats and events. Startup Grind has been running in South Africa since 2013. The format of the monthly meetups starts with an hour-long networking, helping like minded individuals to connect with each other, followed by a 45-minute fireside chat where a successful entrepreneur is interviewed to tell their business journey and any success (and failure) stories that formed part of it. The questions are structured in a way to inspire the entrepreneurs in the room on how they managed to make their business a success. A 15-minute Q&A session, during which the audience can informally interview the main guest, is followed by another networking opportunity to solidify relationships that have been established. Port Elizabeth Startup Grind Director, Alan Straton says; "Startup grind is a natural progression for myself coming from a background of tirelessly promoting Port Elizabeth, Nelson Mandela Bay business and business excellence through various online publications such as . . .
Domestic Flights South Africa is preparing for a busy 2018. With South Africa being a top tourist destination in Africa and expecting many tourists next near, they are constantly expanding their offerings and have a wide variety of different services available. With the goal to provide the easiest and most cost effective way to find and book the best travel deals at the cheapest prices. Domestic Flights South Africa offers flights, car rental, bus bookings, and accommodation across South Africa. Covering all the main metros including: Cape Town, Durban, Johannesburg, Cape Town, East London and Port Elizabeth When you search for flights with Domestic Flights South Africa, you’ll get results from all the major and low-cost carriers (such as Mango, SAA, British Airways, FlySaFair and Kulula) displayed in one place so that you can compare ticket prices allowing you to book the cheapest price.. You can refine also your results by playing around with various settings such as ‘departure time’ or ‘preferred number of stops’. Once you have decided on the best flight ticket for you, book and pay online in one seamless transaction. This applies to the Car Rental and Hotel booking facilities as well. Currently, Domestic Flights South Africa offers Cheap flights listing from some of the top flight providers and airlines in the world. Some of the notable international airlines include: Arik Air Cathay Pacific Airlines Delta Airlines Ethiopian Airlines Emirates Airlines Etihad Airways Kenya Airways Qantas Airlines Qatar Airways Singapore Airlines Turkish Airlines Virgin Atlantic British Airways Fly Blue Crane Also including some of South Africa top domestic carriers and airlines including; FlySafair Kulula Airlines Mango Airlines SA Airlink SA Express South African Airways Not only have they got an up to date flight section with the top airlines, but they also list a wide range of car rental services from South African car rental . . .
Cape Town, December, 7, 2017: Addiction and other self-destructive behaviours have a devastating effect on both the addict and their loved ones. Making the choice to book into a rehab facility and getting the necessary support and psychological help is paramount to long-term recovery and relapse prevention. But the treatment program chosen is just as important. Treatment for substance abuse and process-addictions is a complex matter that goes far beyond simply the abuse of drugs, alcohol, gambling and other vices. Treatment plans need to cater to the individual. There are countless rehab options available, so it is understandable to feel overwhelmed. Increasing there is a large group of professionals who support alternative recovery options to 12-Steps. When faced with the choice to opt for an alternative non-traditional program or traditional 12-Step program, what are the major benefits of opting for the newer, alternative treatment? The 12-Step Program and the Minnesota Model The 12-Step program was used in conjunction with the Minnesota Model which advocates complete abstinence from all mind-altering substances. 12-Step programs function more as peer support groups and self-help organisations. However, in a primary care facility, there are also a number of counsellors and other medical staff on hand to assist with detox and provide individualised care. Most rehabs and recovery centres use this model and for many people suffering from addiction the program has helped them enjoy a happy, productive, sober life. However, this program has had varying degrees of success, which has led to a number of patients seeking alternative treatments. One of the keystones vested in the 12-Step program postulates that alcoholism and addiction are a disease. 12-Step’s sees the dependence on drugs or alcohol as the ‘primary problem’. Non 12-Step programs sees recovery in a different light. Dependence certainly plays a major role in treating addiction but . . .
Tetra Pak’s annual Milk for Change campaign to raise awareness of the nutritional benefits of long life milk and donate portions of long life milk to children in underprivileged communities in partnership with non-profit Feed SA has already exceeded expectations as the campaign heads into its final 10 days. Milk for Change has already reached an audience of 5,66 million South Africans and delivered 140 000 servings as the push via the SMS line (“Milk for Change” to 40380) and i-Pay (via milkforchange.co.za) reaches its climax. “We raised 35 000 litres of long life milk,” says Liesl Gruber, marketing director at Tetra Pak South Africa. “And this campaign has already shown me that South Africans are a can-do nation. While the world and our own country are beset by technology-driven business disruption and economic uncertainty, ordinary people are getting on with looking after one another where it matters. We’re proud to be playing a role in making a better future a reality for all South Africans, starting with the children.” Milk for Change announced its intermediate success at an event in Alexandra to hand over collected milk to Feed SA on August 8, 2017. Genevieve Nathan, director of FEED SA, says: “As a non-profit, we cannot survive without the help of communities and corporates that help us get the tens of thousands of rands per month we need to give our kids the most important meal of the day – breakfast. We know that children cannot achieve their full academic potential, the key to their future success, without a nutritional, balanced breakfast, the most important meal of the day, which is why #MilkForChange resonates so strongly with our own vision. It is not easy growing up in Alexandra or being one of the nine million South Africans who don’t get the food they need each day, but with the long life milk from the #MilkForChange campaign we can make sure it’s not quite so hard.” Tetra Pak South Africa MD, John Strömblad, says: “Milk for Change is . . .
Jordy Smith Advances to Round 3 of Ballito Pro presented by Billabong Defending Champion Connor O’Leary Eliminated in Tight Decision Jordy Smith (ZAF) opened his campaign in the Ballito Pro pres. by Billabong with a workmanlike performance, advancing to Round 3 of the World Surf League (WSL) Qualifying Series (QS) 10,000 rated event when he finished runner-up to Ramzi Boukhiam (MAR) in his first heat. Smith, the top seed and current World No. 3, stayed very busy trying to find waves with scoring potential and eventually found a running right hander that he ended with an air-reverse that the judges rewarded with 7.73 points out of 10. “Your strategy tends to change every minute, every second of the heat and you just keep reassessing things. I wanted to get the best waves out there, but that didn’t happened in the first five minutes and when others start off with big scores you’ve really got to go to backup strategies and backup waves,” Smith explained. “You couldn’t really tell if it was a good wave so I just figured if I keep getting waves and multiple opportunities one of them would be good. “Obviously I love being in Ballito, this will always be the first real contest that I ever competed in on the international stage, so there’s a lot of history and it means a lot to me. Also, I get to hang out with my friends and family, there’s extremely good waves here, just 30 minutes north or south of Durban, so it’s a great opportunity for me to stay in tune.” Second seed Connor O’Leary (AUS) was not as fortunate. The defending event winner, whose haul of 10,000 QS points at last year’s event saw him qualify among the elite Top 34 on the WSL Championship Tour (CT), struggled to find good waves in the freshening onshore breeze and he was eliminated after placing fourth in the next heat. Organisers then put the event on hold for an hour, and then another hour, in the hopes that conditions would improve. But with the wind strengthening they called the . . .
Vibescout, an innovative start-up that provides event listings and city guides, is now listing movies showing on 690 screens in 94 cinemas across South Africa. Vibescout is now officially the largest movie aggregator in South Africa and continues to take the country’s entertainment scene to new heights. Cape Town, South Africa, July 5, 2017 – Co-founded in 2015 by brothers’ Paul and Jonathan Myburgh, Vibescout’s vision is to provide an easy-to-use platform used to smartly curate the best things to do near you. This is done through event listings, comprehensive go-to guides and now, movie listings. The idea behind Vibescout was first born when Paul was travelling in Saigon, Vietnam in January 2014. After visiting all the regular tourist destinations, he scoured the hostel notice boards for more unique things to do and began to wonder how he could get better insight into truly local events and activities. After realizing there was definitely a void that needed to be filled in this space, Paul brought the idea back home to South Africa later that year and soon began work on Vibescout’s first version. Vibescout officially launched out of beta and started providing event listing in October 2016; by April 2017 they reached over 100 000 users for the month! As of 27 June 2017, Vibescout became the largest movie aggregator in South Africa, listing movies showing on 688 screens in 94 cinemas throughout the country. “It took roughly 6 weeks to get a MVP release and from it we have had amazing user feedback. We are currently getting nearly 10 000 users weekly using our movie section to find the latest movies and locate cinemas around them. We didn't realize it at the time and such a goal wasn't even on our radar, but we are now officially the largest movie aggregator in South Africa.” JONATHAN MYBURGH, CO-FOUNDER OF VIBESCOUT Connect with or contact with us: Jonathan Myburgh - . . .
Despite various investigative reports on Carte Blanche and general media exposure, private property buyers are still getting caught by non-disclosed defects. Although the Consumer Protection Act (CPA) provides relief to most consumers by ensuring that a seller or estate agent discloses all defects, the CPA does not apply to one-off, private sales. These sellers are still protected by the old voetstoots clause. While a quick walkthrough and a second visit to the property for a spot check of the condition of the home can help buyers sift through their options and narrow down the property they would most like to purchase, it is best to have a professional inspector undertake a thorough check and advise accordingly. Eric Bell of Inspect-a-Home, (a professional home inspection company) warned consumers against signing a disclosure before getting the property checked by an accredited inspector. He said countless buyers nationally were left with extensive repair costs after signing the documents as they gave some consumers a false sense of security. “These documents ask buyers to sign off on a number of key areas, including roofing, geyser condition, and damp problems. Unless you are a structural engineer or qualified building inspector, it is highly unlikely that you or the seller will be able to identify any latent defects. Every day throughout the country we see houses that are painted to make them look good and unsuspecting buyers are then taken to the cleaners with extensive and unexpected repair bills once they have moved in – their dream house becomes a nightmare.” He said sellers were liable for latent defects that existed at the time of the sale but, by signing a disclosure document, buyers were signing away their rights to that claim, effectively making the defects the buyer’s problem. He gave an example of a consumer who bought his home through an estate agent who tried to get him to sign a disclosure document which stated that the house, . . .
Senior Landscape Architect, Lizelle Wolmarans at GIBB, one of South Africa’s leading black-owned engineering consulting firms, presented a paper on child safety in playgrounds at the three-day Congress for the Institute of World Urban Parks (WUP) and Environment and Recreation Management (IERM) in Cape Town last month. Leading parks professionals and parks agencies from around the world resolving to protect and enhance the world’s urban parks and green spaces in the face of looming global challenges was present at this Congress. The paper, titled Risky Play and Children’s Safety: Balancing Priorities for Optimal Child Development focused on the construction of playgrounds, safety and safety standards of equipment used in playgrounds as well as the influence it has on physical and mental child development. Play experts such as Environmental Psychologists, Child Development Specialists, Landscape Architects and Educators are advocating a re-assessment of the play environment. While the safety of children should never be neglected, Wolmarans explained the dangers of being over-protective as potentially detrimental to a child’s development. “Our environment is not without risk and therefore, we need to learn how to manage risk continuously as a survival skill. However, where risk is eliminated from playgrounds, challenge is eliminated leading to boredom where children may potentially feel the need to take excessive risk using equipment inappropriately that can cause unintentional injury,” said Wolmarans. South Africa has adopted the international playground safety standards, these standards are not legalised but serve as a guideline to prevent hazardous risks. Locally, our decisions need to be influenced by security, economy and future sustainability. In the case of security, it is a fact that children are living in dangerous environments in their homes and neighbourhoods. Some of the dangers are traffic, kidnapping, crime and drugs. Supervision and . . .
If you think that dagga is a dangerous narcotic, then you have been duped through propaganda. Dagga is as traditional to SA as biltong, boerebeskuit and witblits. It fascinated JV Riebeeck and missionaries extolled its virtues. It grows like a weed, is medicinal in its natural form with a lower potential for harm to self and society than sugar. Supported by science (endocannabinoid system), legal in 24 USA states with 200 million US citizens having access to it as medicine (endocannabinoid system) + populations of 11 other countries. Deaths from opioid overdoses has also dropped by up to 25% in states with legal dagga. The current 'war on drugs' is a broken system. It's a war on people and does little to protect anyone from substance abuse. It's the same mentality that was used to justify enforcing the mixed marriages act, where the offender is also the victim. A perverse incentive to put people into prison. From physical prison to social prison with a subsequent criminal record. You will find plenty of peer reviewed studies, medical professionals (Joycelyn Elders, Andrew Weil, Lester Grinspoon, Deborah Malka, Sanjay Gupta, Abrams, Suzanne Sisley, Denis Petro, Ethan Russo, Uma Dhanabalan, Jeffrey Block, Bonni Goldstein, Juan Sanchez-Ramos..) who support dagga as a therapeutic plant. In SA, the Bobby Greenhash foundation PTY is supplying dagga oil to people suffering with terminal diseases. Their testimonials to the healing power of dagga is worth a read. The SA central drug authority (CDA) has also called for the decriminalization of dagga and a recent study they commissioned, concluded that dagga kills cervical cancer. Vilifying dagga and then using that stance to 'protect our children' is pointless. Rather fact based solutions (science) focusing on harm reduction through healthcare and education, as recommended by the SA substance abuse experts, S Kelley and Quintin Van Kerken. Better that control of dagga is removed from the streets and regulated . . .