PersonVideo ID Runs Remote Video KYC for Online Onboarding

11 November 2026 by MyPR

JOHANNESBURG: Opening a customer account online is quick until the identity step stalls. PersonVideo ID, based in Rosebank, Johannesburg, offers verification services built around short guided video sessions, document review and a human face comparison before onboarding continues.

A customer joins a live session on a phone or browser. An agent walks them through presenting an ID document or passport, checks image quality and security features, compares the face on camera with the document image, and can run simple liveness prompts so the person on screen is physically present. Consent steps and session record keeping sit inside the same flow for audit support and POPIA-minded handling.

The service is set out around the parts of the workflow that usually need attention:

Live video KYC and ID document capture
Face match review and liveness prompt checks
High-risk escalation and manual review queues
After-hours and weekend session cover

“The hard cases are not fraud most of the time. It is a worn ID book, a bad phone camera or someone joining from a taxi rank with poor signal,” said PersonVideo ID’s verification team lead. “Our agents are trained to slow down, ask for another angle and escalate when it still does not look right.”

PersonVideo ID works with businesses across Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Midrand and Sandton that want a remote verification path instead of a branch visit for every file. It also supports director and beneficial owner identity checks where business onboarding needs related individuals verified separately.

Details are at personvideo.co.za. Business systems and equipment for South African operators are available through am.co.za.

Images: