Johannesburg to host 4th TELECOM CRM, CX & LOYALTY Summit

The City of Johannesburg will play host to the 4th Enhancing Customer Experience, Loyalty & Retention in Telecom Summit this year; delegates from 29 countries will converge at the Radisson Blu Hotel Sandton on the 4th & 5th August 2014 to network and discuss their companies responses to the current trends in telecom consumers. Summit is officially endorsed &Supported by 4G African Broadband Forum & WAPA

This event is expected to bring together Telecom leaders from more than 50 Operators, and Customer Experience Directors and Customer Care Directors across multiple sectors, to exchange ideas, forge new partnerships and address problems and challenges faced by companies in retaining customers. Delegates will also share working, practical solutions implemented in their companies.

Conference organizer says, The African Telco market is fast moving and competitive. It is common knowledge that it is more cost-effective to retain existing customers than acquire new ones, so customer loyalty is crucial for any company’s in Africa. 4th Annual Enhancing Customer Experience, Loyalty and Retention in Telecom shall deliver comprehensive advice on how to prevent customer churn, improve your customer experience and increase your customer’s life cycle.

With industry veterans from Telkom SA, MTN Group , Vodacom , Orange Group, Safaricom, Net One Cellular Private Limited, African Broadband Forum, WAPA, Uganda Telecom, orating at the summit, over 70 telecom professionals will gain insights to changing trends in customer behaviour, loyalty dynamics and retention methodologies that will help providers sustain their growth in in saturated environment.

Media Contact
Jennifer John
Marketing
Jennifer.john@fextons.com
Ph: +91 474 2 799 766

Author: Jennifer John from Fexton Ventures.
More Info link: http://telco.fextons.com/
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