Global Contact Center Association invest in SA BPO & Contact Centre Industry

Cape Town, South Africa. 07 August 2017 – ContactCentreWorld.com, the Global Association for Contact Centre and Customer Engagement Best Practices and Equilibrium Business Lab, a South African BPO & Contact Centre Consultancy recently announced a strategic partnership to help bring the South African and Global Contact Centre World closer together.

The partnership gives the South African BPO and Contact Centre Industry access to a global network of close to 200,000 industry professionals, unrivaled tools and resources to develop the skills, industry knowledge, experience and recognition programs.

The partnership recently launched ContactCentresSA.com and its Top Ranking Performers National Awards. This exclusive awards program. gives local industry professional an opportunity to compete against the best in South Africa and the globally through ContactCentreWorld.com.
Raj Wadhwani, President of ContactCentreWorld.com: “We have seen the industry in South Africa grow substantially in skills and sophistication. The passion of the people is infectious and we are delighted to partner with Equilibrium Business Lab to help grow and develop the industry further. We have worked with Naz Salie, founder of Equilibrium Business Lab over the past year and are excited by the plans she and her team bring to the South African industry”.

Naz Salie, Managing Director of Equilibrium Business Lab and previous South Africa Industry Head for BPESA: “We are honored to be part of an alliance that will enable Equilibrium Business Lab to deliver world class solutions to our industry and also complement the existing support structures in South.

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