Great outline of latest trends discussed at the Call Centre conference last week

Trade Conferences International hosted its flagship Call Centre Collection Strategies Conference at Emperors Palace, Kempton Park, Johannesburg. The event attracted delegates from a wide range of industries such as banks, law firms, insurance, retail, collection and service providers from different parts of the country.

The fact that we run this conference on an annual basis indicates that there are constant innovative trends occurring in the industry to enhance the call centre and debt collection environment.

The primary goal of this conference was to bring together experts involved in and passionate about the collection call centre industry who wanted to stay up to date with the current methods that propel a good payment culture among consumers. It is clear that not only was it achieved, but the event met the expectations of all attendees. The debt collection and call centre industry is still growing with new technology and innovation advancements to not only propel proactive managerial mechanisms, but to ensure long term financial stability and growth.

Great feedback was received from all attendees after the conference. This was an indication of the value and importance added to the conference as a result of the participation and presentation of informative topics from an excellent speaker panel.

Delegates comments such as “Great speakers, they were knowledgeable on their topics”, “I really enjoyed the conference- it was very well organized”, “Every topic was informative” bears testimony to the level of success that the event has achieved.

Glimpsing through the conference questionnaires, there are a number of names that came on top as best speakers. Just to mention a few of the top rated speakers which include; Daniel Munslow from Talk2Us, leading the pack, followed by Marina Short from Consumer Profile Bureau, Marco Van Biljoen from Jasco Enterprise, Cecilia Jofre’ from Intuate Group, Rishaard Bhayat from Call Centre out the box and Bertus Du Plessis from CallForce.

TCI would like to thank all the speakers for their contribution and insights into the industry and all delegates and guests that availed their time to make this event one of such high quality and standard.

Author: Sian Wirth from Trade Conferences International.
More Info link: https://www.tci-sa.co.za
Twitter: www.twitter.co/tcisa
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