Homegrown RocketNet unbreaks the internet

In an unprecedented move in the fibre to the home (FTTH) market, RocketNet, brainchild of South African entrepreneur and the company’s CEO, Simon Swanepoel, has announced a country-first price package as part of their on-going partnership with Vuma.

RocketNet now offers 50/50Mbps uncapped fibre connection for a month-to-month fee of R495 for the first six months, exclusively for the first 100 customers who sign up. New customer installations include free installation and connection.

As one of the ISPs who have come on board to offer this unprecedented pricing and line-speed offering to its customers, Swanepoel says that this announcement has been met with incredible enthusiasm for the market. “Our driving force is not only connecting as many South Africans to the magic of the internet possible – a value that we share and align closely with Vuma on, hence this incredible partnership – but also making the customer experience as smooth and positive as it can be. This is what truly sets us apart in the market,” he says. “This never-before-seen pricing removes a major barrier to entry for so many South Africans, a frequent drawback that we are sincerely passionate about addressing.”

Amid so much uncertainty and mounting socio-economic woes in South Africa, high-speed fibre internet has the potential to create opportunities that keep communities connected, children learning, and businesses productive by enabling remote work.

Indeed, the closely forged relationship and shared mindset between Vuma as a fibre provider, and RocketNet as a burgeoning ISP, has seen a direct business impact and results for an organisation, who have built a reputation for their customer passion and strong company culture. “Our customers know we will do whatever is necessary to keep them connected, including our whole team joining together for an all-hands-on-deck approach to resolving queries or customer issues,” Swanepoel continues.

Testament to RocketNet’s growing presence in the market since its’ inception in 2016, is the majority of cancellations comprising almost exclusively to customers immigrating, moving home, or – unfortunately – having to cut their day-to-day costs in an embattled time for South Africa’s economy.

RocketNet’s incredible growth in the market has seen the company invest in technology that adds value to customers, including their intuitive RocketNet probe app, which puts in control of slow fibre internet diagnosis. The app works by connecting the user with a support agent, whereafter the probe app pinpoints areas for connectivity improvement. This app has become their customers’ first port of call for any connectivity issues, and the company accredits its successful rollout to its simplicity and user-friendliness.

Vuma adds that in addition to offering more value to its loyal customers, its permanent line speed upgrades and price decreases are part of the company’s intentional vision to connect all South Africans to the opportunities that the internet offers. Vuma is playing their part in the essential collective mission to bridge the digital divide in the country.

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