Ombudsman honours best banks at resolving complaints

Ombudsman honours best banks at resolving complaints Submission Details

Author: Lola Lazarus from Bullion PR & Communication.
More Info link: https://www.bullionpr.com/
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ENDS

ISSUED FOR AND ON BEHALF OF OMBUDSMAN FOR BANKING SERVICES
BY
LOLA LAZARUS OF BULLION PR & COMMUNICATION

CELL: 083 271 5336
EMAIL: communication@bullionpr.com

Additional information about OBSSA:

How to get help from the Ombudsman for Banking Services during the lockdown.
OBS staff are available to assist with enquiries and we encourage complainants to log complaints through our online and telephonic services. Complainants can lodge a complaint in one of the following ways:
o Online submissions (https://www.obssa.co.za/resolving-complaints/make-a-complaint/);
o New physical address: 110 Oxford Road, Houghton Estate, Rosebank, JHB, 2198
o By email: info@obssa.co.za;
o By phone: 0860 800 900;
o By WhatsApp: 066 473 0157
o By downloading an application form from the website., (https://www.obssa.co.za/wp-content/uploads/2018/04/Application-for-Assistance-form-FINAL.pdf)
Complainants who have already lodged a complaint may track their complaint online by clicking on the following link: https://www.obssa.co.za/track-a-complaint/. Alternatively, they can call the office to speak to our staff on 0860 800 900.

How to complain
“It is important that the proper protocol is followed when lodging a complaint. A formal, written complaint can be lodged directly with your bank’s dispute resolution department. During this process, it is important to ask for a complaint reference number from your bank. Complainants also need to allow the bank 20 working days in to respond to your complaint. Finally, complainants need to obtain a written response from their bank,” says Steyn.
Alternatively, consumers can contact the office of the Ombudsman for Banking Services for free assistance if they experience any banking problems or would like us to assist them with lodging a complaint

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5. Twitter Mentions

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