Digital transformation in vendor management and outsourcing

The 2 day Vendor Management and Outsourcing Conference 2015 will explore and delve into the strategies financial institutions can undertake to ensure seamless outsourcing that won’t impact on their customer satisfaction. Engage with our expert speakers as they explore how ICT and regulation need not shine the spotlight away from creating services that will enable your organisation to stay ahead of the competition.

The anatomy of the banking system is kept alive by fierce competition and a relentless pace of change. Keeping consumers satisfied and growing products and services has been a focul point for department heads and other senior officials across the board who now also add regulation and infrastructure to their load of responsibilities.

Regulation and over all IT infrastructure has become increasingly important, thus often introducing the need for broadening talent silos and allocatinng a copius amount of time to training of new staff. The cost of the time and the reinforcement of infrastructure in order to ensure regulations are met and IT maintained continues to increase and often diminishing focus from what matters… staying ahead through service delivery.

Our world class programme will include experts such as:

Is IT outsourcing worth it? – Josef Langerman, Head: Development, Standard Bank
Managing strategies for shared service and outsourced departments- Zinhle Dube, Principle Consultant, KPMG
Critical elements in establishing working vendor relationships -Werner Bornman,Head IT Risk & Governance, STANLIB
A global banks application of supplier management to third party suppliers- Cornelia Olivier, Head: SRM Africa, Barclays Africa
Exploring dynamic internal and external workforce trends- Kerryn Khol, Managing Director, The Coaching House
Value co-creation for the customer- Lizette Akker, Certified Process Professional, IQ Business Group
Dealing with customer dissatisfaction from outsourced departments- Nicholas Sigamoney, Director, ESNS
Service agreements between banks and vendors- Lodewyk Meyer, Director, Norton Rose Fulbright
Digital transformation in vendor management and outsourcing- Vanessa Miller, Managing Director, VM Consulting
Outsourcing-Innovation in banking- Henra Mayer, Chief Executive Officer, Innocentrix
Chissola Gaieta, project manager said, “Attending delegates will be informed about the importance of strengthening partnerships for successful vendor management approaches.”

Email project manager on chissola@tci-sa.co.za or call TCI on 011 803 1553 to secure your seat at this event on 5 & 6 August 2015 at Indaba Hotel Fourways.

Author: Chissola Gaieta from Trade Conferences International.
More Info link: https://www.tci-sa.co.za
Twitter: http://www.twitter.co/tcisa

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